Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from Prime Vision FSH.

Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, unworn, in its original condition, and with its original packaging and tags.

To start a return, please contact us through our Contact page. Please include your order number and the reason for your return.

Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible so we can review the issue and provide an appropriate solution.

Non-returnable Items
Certain items may not be eligible for return, including personalized items, gift cards, and items marked as final sale.

Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. Original shipping charges are non-refundable.

Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges
If you would like a different size or product, please contact us to arrange a return and place a new order.

Contact
If you have any questions about returns or refunds, please contact Prime Vision FSH through our Contact page.